Free UK Delivery on orders over £35
FAQ

Frequently Asked Questions

We source our beans from certified farms and micro-roasteries. Each batch is roasted in small quantities to ensure freshness and rich flavor profiles — never stored for months or mass-produced.

Yes. We roast beans shortly before shipping. In most cases, your coffee is roasted within 24–48 hours before dispatch.

We primarily sell whole bean coffee, as it preserves freshness longer. Upon request at checkout, we can grind beans for:

  • Espresso
  • Pour-over (V60)
  • French press
  • Moka pot

Keep your coffee in:

  • an airtight container,
  • away from sunlight, heat, or moisture.

Avoid storing beans in the refrigerator — it introduces humidity and affects flavor.

Our beans stay at peak flavor within 6–8 weeks after roasting. After opening, it's best to consume them within 2–3 weeks.

Yes. We deliver to most countries. Shipping options and delivery times are shown during checkout.

Typical delivery timeframes:

  • UK: 1–3 business days
  • Europe: 3–7 business days
  • International: 7–14 business days

Delivery times may vary depending on customs and local carriers.

We accept:

  • Credit/debit cards
  • PayPal
  • Apple Pay / Google Pay (if available)

All payments are secured via trusted payment gateways.

For food safety reasons, we cannot accept returns of opened coffee bags. However, if the product arrives damaged or incorrect, contact us within 7 days — we will resolve the issue or replace your order.

Yes! You can choose:

  • weekly,
  • bi-weekly,
  • or monthly delivery.

Subscriptions include discounts and priority roasting.

You can reach us at:

Or via the contact form on the website.

If your order hasn't been shipped yet, we will happily modify or cancel it. Contact us as soon as possible with your order number.

Our office is located at:
Weston House, 42 Curtain Rd, London, United Kingdom

Yes. We work with:

  • cafés,
  • restaurants,
  • offices,
  • event agencies.

Write to us at info@kavyroxen.com for wholesale pricing.

Write to us

Still Have Questions?

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