Privacy Policy

1. Data Controller

The Data Controller responsible for processing your personal data is:

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (handled securely by third-party payment processors)

Information collected automatically:

• IP address
• Browser type and version
• Device information
• Cookies and tracking data (see section 9)

Order and account-related data:

• Products purchased
• Order history
• Support messages and inquiries

We do not collect or store your full payment card numbers. Payments are processed through secure payment gateways (Stripe, PayPal, etc.).

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders
• Process payments and issue invoices
• Provide delivery and customer support
• Communicate regarding orders, updates, or marketing (with consent)
• Improve our website, shopping experience, and services
• Prevent fraud, unauthorized activity, or misuse of our platform

4. Legal Basis for Processing

We process personal data based on:

• Contractual necessity (order processing, delivery)
• Legal obligations (accounting, record-keeping)
• Legitimate interest (fraud prevention, analytics)
• Consent (marketing emails or newsletters)

You may withdraw consent at any time by contacting us at: info@kavyroxen.com

5. Sharing Your Information

We may share your data only with trusted third parties, including:

• Payment processors
• Delivery and logistics partners
• IT and hosting providers
• Analytics and marketing tools (Google Analytics, Meta Pixel)

We do not sell, trade, or rent your personal information to third parties.

All partners are required to process your data in compliance with UK GDPR.

6. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure that appropriate safeguards (Standard Contractual Clauses or equivalent protections) are applied.

7. Data Retention

We retain your personal information only as long as necessary to:

• complete transactions
• comply with legal and tax obligations
• resolve disputes
• enforce agreements

Typically:

• Order records: 6 years
• Marketing consent data: until withdrawn

8. Your Rights (UK GDPR)

You have the right to:

• Request access to your personal data
• Request correction (rectification) or deletion
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, email us at: 📧 info@kavyroxen.com

9. Cookies & Tracking Technologies

We use cookies to:

• ensure website functionality
• remember your preferences (e.g., language, region)
• analyse traffic and shopping behaviour

You can manage cookies through your browser settings. For detailed information, please refer to our Cookie Policy.

10. Data Security

We take data protection seriously and implement industry-standard measures to safeguard your information, including:

• SSL encryption
• Secure payment processing
• Access control and authentication

However, no system can be guaranteed as 100% secure. By using our website, you acknowledge this risk.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or policies.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The latest version will always be available on this page with an updated "Effective Date".

13. Contact Us

If you have any questions or requests regarding personal data: